FAQs

General Information

Can you help me locate my nearest Centrepoint store?

Our store locator, will help you find your nearest Centrepoint store.

What time are your stores open until?

Centrepoint opening times differ from country to country. You can check the operating hours for your local outlets with our store locator.

How can I pay for my order?

We accept payment by cash and all major credit and debit cards: Visa, Visa Electron, MasterCard and American Express. We also accept the Shukran Loyalty Card and Centrepoint gift vouchers. 

How do I apply for a job at Centrepoint?

We’re always on the lookout for passionate and talented people to join the team. If you love retail and have the ability to think on your feet, we’re keen to hear from you, so send us your résumé

How do I contact Centrepoint?

If you have any questions, comments and suggestions, get in touch or fill out the feedback form in-store.

Refunds & Returns

What is your return policy?

We will gladly offer an exchange or refund on goods within a period of 14 days from the date of purchase. Returns will require the original payment receipt with the unused item in their original condition*.

Items that cannot be exchanged or returned include:

  • Cosmetics
  • Fashion Accessories
  • Books
  • Video games, Videos cassettes, DVDs, CDs and CD ROM
  • Lingerie
 
* Terms and conditions apply. Subject to changes based on local laws for each specific territory.

Gift Vouchers

Where can I buy Centrepoint gift vouchers?

You can buy our gift vouchers at any Centrepoint store

How do I redeem my Centrepoint gift voucher?

Using your gift voucher is easy – simply present it at the cash desk when you pay for your items. Vouchers can be used as full or part payment, but you must use the full value of the voucher, as no refund will be given. If your bill exceeds the voucher value, you can pay the balance by cash, credit card or debit card. 

Can I use my Centrepoint gift voucher to buy sale items?

There are different types of gift vouchers at Centrepoint. We suggest checking the back of your gift voucher to learn more about the conditions for redemption.

Can I buy Centrepoint gift vouchers for someone else?

Yes, a Centrepoint gift voucher makes a great gift for birthdays and special occasions. 

Can I top-up my gift voucher?

You can’t top up your existing gift voucher, but you can simply buy a brand new one. 

Loyalty Programme

Does Centrepoint have a loyalty programme?

We’re part of Landmark Group’s Shukran loyalty programme, which rewards you with points whenever you shop at Landmark stores. Points can then be redeemed for great rewards and benefits. Membership is free for life and you’ll also receive exclusive offers, including special invitations to in-store activities and sale previews. To learn more, visit www.shukranrewards.com

How do I sign up for Shukran?

You can register online at www.shukranrewards.com or simply fill in an application form, available in-store